How much does shipping cost and when will my order arrive?
Shipping is charged at a flat rate of $5 per order within NZ. Items are shipped using Go Sweet Spot or Pass the Parcel, normally within 2 business of payment clearing. Your order will then normally arrive within 2-3 business days after dispatch.
Are your products vegan? Do you do animal testing?
We never ever test on animals - only on our family & friends! Once we are happy with how the product is working on them, only then do we sell it.
Most of our produts are vegan, however a large proportion do contain beeswax to achieve a good consistency. If you get in touch with us, we can happily assist you in finding suitable products from our range, or even custom make some products for you!
Do you ship overseas?
Yes, we can ship to Australia for a flat rate of $20 untracked, or $25 tracked. For other countries, please get in touch with us, and we can give you a quote.
I have allergies - can you make me a custom order?
Yes! Just contact us, and we will let you know what we can do for you!
How long do your products last?
Our cosmetic products are generally guaranteed for the season. However, they will last longer, but the effectiveness will wear off. We recommend that you purchase a new sunscreen once a year, though our family has used sunscreen that was already 2 seasons old with no issues. This is a call for you to make, but we only guarantee for the season.
Being a natural product, if exposed to heat, your balms may melt & re-melt a little. This does not affect use, however your balm may become more clumpy, especially if it contains coconut oil.
Our essential oil blends will last for at least 2 years if stored well.
How should I store my balms?
Balms should always be stored in a cool dark place. Avoid exposing to sunlight. If your balm is exposed, it may change the visual appearance, however will not affect use.